Refund policy

The products can be returned to the headquarters of the Dizainăr store, 17 Puțul cu Plopi str., sector 1, Bucharest, within a maximum of 14 days from their purchase. SC Mihnea Ghilduș Design S.R.L. will take custody of the returned products only if they were not damaged through the fault of the consumer.

If you respect the notification period (maximum 14 days from the purchase of the product) you can return the product(s) without incurring any penalties, even if you do not cite a reason why you want to give them up. The notification is made exclusively in writing, via e-mail.

Information regarding the exercise of the right of withdrawal

You have the right to withdraw from this contract, without specifying the reasons, within 14 days.

The withdrawal period expires after 14 days starting from the day on which you or a third party, other than the carrier, indicated by you, enters into physical possession of the products.

To exercise your right of withdrawal, you must inform SC MIHNEA GHILDUS DESIGN, str. Caragea Ioan Vodă no. 27, sector 1, Bucharest, e-mail:, tel: 021 3113384 regarding your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent by post, fax or e-mail. For this purpose, you can use the attached withdrawal model; however, its use is not mandatory.

You can also complete and submit electronically by downloading the standard return form or any other unequivocal statement from our website. If you use this option, we will send you confirmation of receipt of the withdrawal request without delay, on a durable medium, for example by e-mail.

In order to comply with the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw, we will refund any amount we have received from you, including delivery costs, except for any additional costs caused by you choosing a delivery method other than the cheapest standard delivery method offered by us, without delay unjustified and, in any case, no later than 14 days from the date on which we are informed about your decision to withdraw from this contract. We will make this refund using the same payment method used for the original transaction, unless you have expressly agreed to a different method of reimbursement; in any case, you will not be charged any fees as a result of such refund. We may delay the refund until the date we receive the products back or until you have provided us with proof that you have sent the products back, whichever is the earliest.

Ship the products or hand them directly to us without undue delay and, in any case, within a maximum of 14 days from the date on which you notified us of the withdrawal. The deadline is met if the products are sent back before the expiry of the 14-day period.

You will have to bear the direct cost of returning the products. You are only responsible for the diminution in value of the products resulting from manipulations other than those necessary to determine the nature, qualities and functioning of the products.